Privacy policy

Last updated: 12 August 2026

This policy explains what personal information Solent Vintage Limited collects when you use solentvintage.co.uk, why we collect it, and what your rights are. We have kept it short and honest. We only describe things we actually do.

Solent Vintage Limited is the data controller for this site. We are registered in England and Wales, company number 17193014

What we collect

When you visit the site: your IP address, device and browser information, and standard server logs. Shopify collects this automatically for every visitor as part of hosting the store, and we rely on it to keep the site secure and to prevent fraud.

When you place an order: your name, delivery address, email address, phone number if you give one, and details of what you bought. We need this to get your order to you and to deal with any returns or problems.

When you sign up to our email list: your email address. If you signed up on the launching-soon page before the shop opened, your address joins the same list when we bring those sign-ups across, used for the same purpose, and you can leave it at any time.

When you contact us: whatever you include in your message, plus your email address so we can reply.

Payment details: we never see or store your card number. Payments are handled entirely by our payment providers — Shopify Payments and PayPal. They process your card details on their own systems under their own privacy policies.

We do not collect anything beyond this, and we do not buy data about you from anyone else. We do not profile you for marketing. The one piece of automated profiling that does happen is our payment provider's fraud screening on orders, which exists to protect you and us from fraudulent payments.

Why we collect it (lawful bases)

UK GDPR requires us to have a lawful basis for each use of your data. Ours are:

  • Performing our contract with you — taking your order, delivering it, handling returns and refunds.
  • Legal obligation — keeping records of sales for tax and accounting purposes.
  • Consent — sending you marketing emails. You only get these if you signed up, and you can withdraw consent at any time.
  • Legitimate interests — preventing fraud, keeping the site secure, and keeping basic records to deal with any dispute about an order.

Who we share it with

  • Shopify, which hosts this store and holds our marketing email list. Shopify processes order, account and email-list data on our behalf as our data processor. Shopify stores data on servers that may be outside the UK; those transfers are covered by Shopify's data-protection safeguards (standard contractual clauses and the UK addendum).
  • Payment providers, who handle your payment directly, as above.
  • Delivery carriers (Royal Mail), who get your name, delivery address, and the contact details needed to deliver your parcel and send you delivery updates.

We do not sell your data, and we do not share it with anyone else unless the law requires us to.

Marketing emails

You will only receive marketing emails from us if you signed up for them, either at checkout or through the sign-up form (including the pre-launch launching-soon list). Every email includes an unsubscribe link. Unsubscribing takes effect straight away and does not affect any order you have placed. You can also email us and we will remove you.

How long we keep it

  • Order records: six years from the end of the accounting year, because tax law requires it.
  • Marketing list: until you unsubscribe, then your address is removed from the active list.
  • Correspondence: as long as it is relevant to an open question or order, then deleted in routine clear-outs.

We do not keep data just in case.

Your rights

Under UK GDPR and the Data Protection Act 2018 you can:

  • ask for a copy of the personal data we hold about you
  • ask us to correct anything inaccurate
  • ask us to delete your data (we may need to keep order records we are legally required to hold, and we will tell you if so)
  • ask us to restrict or object to how we use your data
  • ask for your data in a portable format
  • withdraw consent to marketing at any time

To use any of these rights, email us at the address below. We will respond within one month; if a request is complex we can extend by up to two further months, and we will tell you if we need to. We will not charge you.

Complaints

If you are unhappy with how we have handled your data, please contact us first and we will try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Cookies

This store runs on Shopify and sets two kinds of cookies:

  • Essential cookies — the ones the shop cannot work without: your basket, your checkout session, security and fraud-prevention cookies, and your country/currency preference. These are always on.
  • Analytics cookies — Shopify's own store-analytics cookies (such as _shopify_y and _shopify_s), which tell us things like how many people visited and which pages they viewed. They do not follow you around the web and we do not run any third-party advertising or tracking cookies — no Google Analytics, no ad pixels.

You can manage non-essential cookies through the cookie preferences banner where it is shown, and through your browser settings, which let you block or delete cookies at any time. Blocking essential cookies will stop the basket and checkout working.

If we ever add an analytics or marketing tool beyond Shopify's built-in analytics, we will name it here, say what it records, and how to opt out, before it goes live.

Children

This shop is not aimed at children and we do not knowingly collect data from anyone under 16.

Changes to this policy

If we change how we handle your data, we will update this page and change the date at the top. Significant changes affecting the marketing list will be emailed to the list.

Contact

Solent Vintage Limited
Email: sales@solentvintagewholesale.co.uk