Shipping policy
This policy covers orders placed on solentvintage.co.uk. Nothing in it limits or replaces your statutory rights as a consumer.
Dispatch
We dispatch orders within 2 working days of your order being placed. Working days are Monday to Friday, excluding UK bank holidays. Orders placed over a weekend or on a bank holiday start processing on the next working day.
If something goes wrong on our end and we cannot dispatch inside that window, we will email you and tell you why. We would rather give you an honest delay than a promise we cannot keep.
Dispatch is the part we control. Once your parcel is with the carrier, delivery times are the carrier's estimates, not our guarantees — but the parcel remains our responsibility until it reaches you (see "If your parcel is lost or delayed" below).
Carriers and delivery costs
We ship with Royal Mail, and every order is sent on a tracked service (Royal Mail Tracked 48) — lower-value orders are not quietly downgraded to untracked post.
Delivery costs are shown at checkout before you pay. UK delivery is free on orders over £50.
Where we ship
We currently ship to UK addresses only. If we switch on international shipping later, this policy will set out destinations and costs, and will say plainly that import duties and customs charges at the destination are set by that country and paid by the recipient.
Tracking
Every parcel is tracked. You will receive your tracking number by email when your parcel is dispatched, and you can follow it with Royal Mail from there. If your tracking has not updated for several days, get in touch and we will chase the carrier for you — you do not need to deal with them yourself.
If your parcel is lost or delayed
Your contract is with us, not the courier. Under UK consumer law, the parcel is our responsibility until it is delivered to you — risk only passes to you when you (or someone you have nominated) physically receive it.
That means:
- If your parcel goes missing in transit, we sort it. We will not tell you to take it up with the carrier.
- If a parcel is confirmed lost, we will refund you in full, including what you paid for delivery. Because almost everything we sell is one of one, we usually cannot send a replacement of the same garment — a full refund is the honest fix. For Lucky Dip orders, we can offer a replacement bag of the same specification or a full refund, your choice.
- If your parcel arrives damaged, contact us and we will put it right under your rights in our Refund Policy. Photos help us sort it out faster, but you do not have to provide them to get a remedy.
Under the Consumer Rights Act 2015, unless we have agreed a different delivery period with you, we must deliver your order within 30 days of purchase. If we do not deliver within 30 days (or the period we agreed), you are entitled to treat the contract as ended and receive a full refund, including delivery.
If your parcel has not arrived within a reasonable time of the carrier's estimate, contact us and we will investigate straight away. We may run a trace with the carrier before confirming a parcel as lost, but the trace is our admin, not a condition on your rights — it never delays or postpones anything you are entitled to under the law, including the 30-day rule above. We will keep you updated and we will not leave you waiting indefinitely.
Your address
Please check your delivery address carefully at checkout — we ship to exactly what you enter. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you, and we may need to charge postage again to resend it.
If a parcel comes back to us because it was refused, was unclaimed, or was not collected from a depot or pickup point, we will contact you. If you would like it resent, we may need to charge postage again. If you would rather cancel the order instead, you can — we will refund you under the Consumer Contracts Regulations 2013, including the original standard delivery charge, as set out in our Refund Policy.
Mystery boxes and Lucky Dip
A Lucky Dip bag is one to three garments, so it ships exactly like the rest of our parcels — Royal Mail Tracked 48, with the cost shown at checkout before you pay (and free UK delivery over £50, like everything else). Our reseller boxes are heavier parcels and may ship on a different Royal Mail tracked parcel service — the delivery cost for a box is always shown at checkout before you pay. Everything in this policy, including tracking and our responsibility for the parcel until it reaches you, applies to boxes and Lucky Dip orders in full.
Returns
Returns, cancellations, and who pays return postage are covered in our Refund Policy, including your 14-day right to cancel under the Consumer Contracts Regulations 2013.
Contact us
Questions about a delivery? Email us at sales@solentvintagewholesale.co.uk or reach us through the contact page on solentvintage.co.uk and we will come back to you as quickly as we can.
Solent Vintage Limited, registered in England and Wales, Company No. 17193014.
Returns address: Solent Vintage Limited, c/o Ready Steady Store, M3 Trade Park, Leigh Road, Eastleigh SO50 9YA.
Last updated: 12 August 2026